Troubleshoot: Can’t Connect to the Home WiFi Network

If you are unable to connect your individual device to the Home WiFi Network then you may be having some issues which may be causing this problem. If the problem exists on more than one device then there is a possibility that you may be experiencing network connectivity issues.

If the problem is only on one of your devices then you will have to determine whether the issue is with the WiFi credentials, your device, or your network.

WiFi Credentials Issues

To make sure that you are not facing any issues due to WiFi Credentials, make sure that the credentials that you are using are the correct ones.

Confirm that the SSID or WiFi Network Name of the network that you’re trying to connect is the same as yours and also remember that the password is case-sensitive. Make it certain that your device is connecting to the correct network and you’re entering the correct credentials.

Device Issues

To confirm that you are not having any device issue due to which you are unable to connect to the Home WiFi Network, make certain that your device has not been blocked from accessing the internet or connecting to the network and the password of the network has not changed.

This is a problem that Xfinity users face. Their device is blocked or paused in xFi and they are unaware of this. Due to this, they are not able to connect to the Home WiFi Network.

Also, make sure that the password of the Home WiFi Network has not changed. When the password of a WiFi network changes then all the previously connected devices are disconnected. So, make it certain that there is not any aforementioned issue.

Sometimes the issue may be with your device and rebooting the device might help resolve this issue. Reboot your device and try connecting to the network again.

Network Issues

If you still cannot connect to the Home WiFi Network then you may be having network issues.

Try restarting the Xfinity gateway and then connecting to the network to see if the problem still persists. It is the most common way to fix any network related issues. If you still cannot connect to the network then try connecting to the network from other devices. If you also can’t connect to the Home WiFi Network from other devices then try the Xfinity troubleshooter.

Troubleshoot your Internet Network either through My Account or from the Xfinity My Account app. The troubleshoot will try to determine the problem and also prompt you on how to fix it.

Troubleshoot Internet through My Account

To troubleshoot your Xfinity Gateway through My Account, follow these steps:

  1. Head over to
  2. Log in to your Xfinity account using your Xfinity ID and login password.
  3. Once logged in, go to the Internet Service tab.
  4. Scroll down to the Devices section.
  5. From the device list, find your modem click on Restart Modem.
  6. Now, click on Start Troubleshooting to begin the troubleshooting. The process will now start and can take 5-10 minutes. During this period, your internet will be offline and non-functional.

Troubleshoot Internet through Xfinity My Account app

To troubleshoot your Xfinity Gateway through Xfinity My Account app, follow these steps:

  1. Download and Install the Xfinity My Account app on your mobile device.
  2. Open the Xfinity My Account app.
  3. Scroll down and tap on the Internet tile/square.
  4. Now, select your modem from the list and tap on Restart this device. This will begin the troubleshooting process and it can take 5-10 minutes during the process. Your internet will be offline during the troubleshooting process.

Tips to Improve your WiFi Connection

Sometimes when you have a weak WiFi connection then you may not be able to connect to the Home WiFi Network or you may be connected but unable to access the internet because the signal is very poor due to which you are not able to access the Internet. Here are some tips to improve your WiFi Connection:

  • Place your Router/Modem in a central area of your house
  • Keep the Router at an elevated position, above from other objects
  • Keep the router in an open space, free from obstruction and other obstacles
  • Keep the Router away from any object that may cause interference such as metal surfaces, metal devices, electronic devices, etc.
  • Limit the distance between your device and the router
  • If required, use a Wi-Fi extender to extend the range